Institutional Support Services-Information Technologies (ISS-IT) staff will continue delivering services remotely. Submit tickets at issit.unm.edu or help.unm.edu. Check the "Services We Provide" tab for more information. Customers can also call the ISS-IT helpline, 505-277-5000, and leave a voicemail. Please expect a short delay in response to your request.

TMA iService Desk is your interactive, mobile friendly, web-based work request and work order tracking system.

In iService Desk you:

• Can submit, query and print Work Requests in real time
• Will receive email alerts when your Work Requests or Work Orders change status
• Can query and print Work Order details including labor and material charges

To submit a Work Request, you must provide the following:

• Building – If work requested is an outside area, then the nearest building
  
• Name – This person will be the primary customer contact for ISS IT Techs
  
• Phone – This number should be for the primary contact
  
• E-mail – This e-mail address will receive status updates from iServiceDesk and from ISS IT Techs
  
• Request – Description of problem or task. Please be specific with relevant details (i.e. Building Name, Rm #, (if there is not a room #, then compass location (i.e. N,S,E,W)), and the Problem)

To view how iService Request priority is managed, click here.

Questions regarding an iService Desk request should be directed to the ISS IT Help Desk at 277-5000

2/21 Announcement from ISS-IT:

You may have noticed that your PC has been upgraded to the newest Windows 10 version. We have been working hard to upgrade all systems as some OS versions may be at end of life with Microsoft. Please be patient with our efforts as these upgrades are required for security and services at UNM. We have also pushed out Microsoft Teams and Zoom to all workstations as these are critical tools for everyone right now. Below is some helpful links for training, support, and proper/secure way to utilize these tools:

FERPA

Zoom

Microsoft Teams