TMA iService Desk is your interactive web-based work request and work order
tracking system.


In iService Desk you:

  • Can submit, query and print Work Requests in real time
  • Will receive email alerts when your Work Requests or Work Orders change status
  • Can query and print Work Order details including labor and material charges

To submit a Work Request, you must provide the following:

  • Building – If work requested is an outside area, then the nearest building
  • Name – This person will be the primary customer contact for facilities staff if they have questions
  • Phone – This number should be for the primary contact
  • E-mail – This e-mail address will receive status updates from iServiceDesk
  • Room/Area – Location of the work in the Building (Select from list provided)
  • Request – Description of problem or task. Please be specific with relevant
    details (i.e. Building Name, Rm #, (if there is not a room #, then compass
    location (i.e. N,S,E,W)), and the Problem)

Questions regarding iService Desk should be directed to UNM Res Life Facilities at 277-3402

To place a Work Order, begin by selecting your Residence Hall or Complex:

For Comcast Cable Issues:

1. First, plan a time to call Comcast while you are in your room.
    (Comcast will ask you several questions about the DTA equipment in your room.)
2. Call Comcast at 888-895-6504.
3. Have your serial # ready. The serial # is a 12 unit-alphanumberic code on your DTA box. Most start with "PAAC________"

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